Online shopping for furniture is popular with many people. The convenience of being able to browse options from the comfort of your home and have items delivered right to your door is very appealing. However, what happens if you change your mind after placing an order? Can you cancel a furniture order you’ve placed online?
The short answer is yes, you can cancel an online furniture order, but the specific policies and processes depend on the retailer. Generally, most major retailers allow customers to cancel orders, often within a set timeframe. To cancel, you typically need to contact customer service by phone or email and send an order cancellation letter.
Time Limits for Cancellation
Most retailers have a timeframe during which you can cancel an order penalty-free. This may range from 24 hours up to 30 days from the date of purchase. For example:
- IKEA allows order cancellations up to 14 days after the delivery date.
- Wayfair allows cancellations as long as the order hasn’t shipped.
- Overstock permits cancellations up to 30 days after delivery.
So, check the specific retailer’s policy. If it’s been longer than the allowable window, you may have to pay fees or even be refused cancellation. Act quickly if you want to cancel without penalty.
Steps to Cancel an Online Furniture Order
To cancel your order, follow these steps:
1. Locate your order confirmation
Find the email confirmation for the order you want to cancel. This should contain key details like your order number, items purchased, prices, etc. Have this handy when contacting the company.
2. Contact customer service
Look on the retailer’s website for cancellation instructions, chat/email options, or a customer service phone number to call. Explain that you want to cancel your order and provide the order details.
3 – Request an order cancellation letter
Ask the agent to email you an official order cancellation letter for your records. This letter will confirm that your order was successfully canceled.
4. Check for refund details
Find out how long it will take for your refund to be processed and if any cancellation fees apply. Most retailers refund the full amount using the original payment method.
Reasons for Order Cancellation
Why might you need to cancel an online furniture order? Here are some common reasons:
- You found the item cheaper elsewhere after the purchase
- There was an error in the order details, like color, size, etc.
- It won’t arrive when you need it, like before a move-in date
- You changed your mind about needing the item
- You ordered the wrong product by mistake
As long as you act within the retailer’s cancellation policy, they should allow you to cancel and get a refund without issue.
Fees for Late Cancellations
If you try to cancel outside the allowable window, most retailers will charge fees. These may include:
- Restocking fees – These cover the cost of processing returns and restocking inventory, usually 15-25% of the item price.
- Shipping fees – The original cost of delivery to you may be deducted from refunds on late cancellations.
- Late cancellation penalties – Some retailers charge an extra $50+ as a penalty fee if you cancel too late.
Review policies closely to avoid late fees, which can really cut into your refund amount. Act fast if you decide to cancel.
Cancelling Special Orders or Custom Furniture
Retailers usually have different policies for canceling customized or special order furniture:
- Cancellation may not be allowed once production begins.
- Larger cancellation penalties around 50% of the order cost may apply.
- You may be asked to pay in full upfront for custom orders.
So, take extra care when ordering customized items that you may want to cancel later. Reach out to the company first about cancellation policies for special orders.
When Cancellation Isn’t Possible
In some cases, you may not be able to cancel an order:
- The retailer does not accept cancellations or refunds.
- It’s past the allowable cancellation timeframe.
- Your custom order has already gone into production.
- The furniture has already been delivered or is out for delivery.
If cancellation is refused, your only recourse may be to resell the furniture yourself once received. Or negotiate with the retailer – some may allow returns/exchanges even if cancellations are not permitted.
Cancelling Online Furniture Orders in the UK
When ordering furniture online in the UK, you have the right to cancel under the Consumer Contracts Regulations. This allows cancellation within 14 days of delivery for any reason.
However, UK retailers can hold back a portion of the refund to account for depreciation in value if the furniture has already been delivered, used, or damaged. So, for a full refund, cancel as soon as possible.
While most retailers allow cancellations on online furniture orders, act quickly within the allowable window to avoid any fees. Carefully review special order cancellation policies too.
Contact the retailer promptly, request an order cancellation letter, and confirm refund details to successfully cancel your online furniture purchase. Just don’t wait too long or you may miss your opportunity!
